I’ve got the bug; the travel bug that is. It’s been exactly one year since I last traveled for business. Like many of you, I was accustomed to traveling all the time. Last year, that suddenly came to a halt....

Digital tipping will be pervasive one year from now… …how do I know? I’ve been studying it for a decade. Employers with tipped employees need to adopt digital tipping as soon as possible to keep workers from feeling the pain...

Downloading an app to tip hotel staff is too inconvenient for guests on the go Did you know “if people pay with a credit card, (workers) will be tipped more?” That’s what tipping expert Michael Lynn said in a recent...

Hospitality business owners say they are eager to begin rewarding frontline workers with new cashless, contactless, ‘appless’ gratuity solution.